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Investigating the online gaming market

What is the loyalty penalty?

In September 2018, Citizens Advice made a formal complaint to the Competition and Markets Authority (CMA) about the way in which the markets for mobile phones, broadband, cash savings, home insurance and mortgages were functioning. The complaint focused on pricing. Jon Guest and Matt Olczak explore the issue, and how it relates to the online gaming market

markets, competition, price discrimination, behaviour, intertemporal choices, present bias, consumer welfare

Consumers in the mobile phone, broadband, cash savings, home insurance and mortgage markets typically sign up to make regular payments (often monthly) for a fixed period (typically 12, 18 or 24 months). For example, many firms in the telecommunication sector currently offer 18-month contracts for superfast fibre broadband at a price of around £25 per month.

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Optimal investment in cyber-security and cyber-insurance

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