During the Covid-19 pandemic, the delivery sector saw a considerable upturn. UPS and FedEx are the two largest global firms, but they have faced increased competition from companies such as Yodel and Hermes as the growth of e-commerce and mobile commerce (m-commerce) facilitates the need for more and more delivery drivers.
The contrast in performance between UPS and FedEx is an interesting business scenario playing out in the modern gig economy. UPS (United Parcel Service) has always prided itself on following a more traditional business model and looking to employ workers full time and give them greater rights, recognising that drivers want to and should be able to belong to a trade union.
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