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troublesome terms

People

Each of the following terms in people (human resource) management causes problems for students in exams. You may think you know motivation and delegation. But do you know them well enough to impress an examiner?

An organisation dominated by rules and checks on behaviour and decision-making. Approval on a project may need to be signed off by many executives, each having the power to say no. It may require masses of paperwork and group approval systems to even get to that point. In bureaucratic organisations, avoidance of mistakes is the driving principle. To avoid mistakes, people are inclined to avoid risks, or avoid/delay decisions altogether.

Passing authority down the hierarchy to more junior staff, e.g. the authority to decide which courier company will deliver the company’s parcels. This is an important part of a democratic leadership style. For some reason, students in exams seem to think delegation means telling people what to do. In fact it’s an empowering process, not an autocratic one.

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LVMH: the house of brands

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Accounts at WH Smith

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