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Big is best?

data in action

When growth goes wrong

John Lewis

1 Figure 3 shows that John Lewis payouts to its staff/owners were falling from 2011. Why might it have taken management so long to halt the profit-eating expansion plan shown in Figure 1?

2 Look carefully at Figure 2. Which side of the business has the bigger problems: Waitrose or John Lewis?

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Big is best?

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