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killer concepts

Culture

In this new regular column, Ian Marcousé tackles the concepts that separate the As from the A*s. Box 1 shows all of his ‘killer concepts’. If you are taking A2 exams this summer, it’s worth asking your teachers to go through them all

The Apple store in Covent Garden, London
Apple

Organisational culture is often seen as ‘the way we do things round here’. A better definition is ‘the attitudes and behaviours that have become the norm in an organisation’, i.e. it’s not just what people do, it’s also what they think. This ‘Killer concepts’ looks at the importance of culture in modern business.

Every school staffroom has a distinctive culture: sometimes deferential, sometimes rebellious, sometimes committed and caring, sometimes alienated. Every business organisation has its own culture too: perhaps entrepreneurial, often bureaucratic; perhaps moral, often amoral. It is important to appreciate that an organisation’s culture is rarely moulded deliberately; it simply grows like wild flowers or weeds.

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