Do you think it is necessary for managers to be able to understand what their staff members are thinking? If so, can this enhance managers’ abilities to motivate staff? This article introduces the concept of emotional intelligence by looking at the work of Daniel Goleman.
Emotional intelligence can be described as the ability to recognise and manage your own and others’ emotions, including the capacity to self-motivate and handle interpersonal relationships. Emotional intelligence (which is measured by a person’s ‘emotional quotient’ or EQ) allows a manager or leader to influence other people’s emotional responses in order to achieve organisational objectives. The concept is increasingly relevant to business organisations, especially ethical and socially responsible ones, because:
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