FirstGroup plc v Paulley (2017)
Here the appellant, a wheelchair user, brought a case under the Equality Act 2010 against a bus company on the issue of ‘reasonable adjustments’. His case was whether the bus company’s policy, their ‘provision criterion or practice’, met the requirement in relation to wheelchair users. The facts were that the appellant was, on one journey, unable to board a bus because its single wheelchair space was already occupied by a pram, which contained a sleeping baby. Despite a single request by the driver to the mother of the child, she refused to remove the pram and the bus drove off. The case was concerned with whether the bus driver, in such circumstances, should force such passengers to vacate a designated wheelchair space if needed by a wheelchair user.
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